FAQ's

At Crate N Pack Solutions, we strive to provide all the information you need. Below are answers to some of the most common questions we receive about our products and services.

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Melbourne Wide Delivery

On site Measure Up + Assessment

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We are here to help Let us be your packaging partner in melbourne

Our goal is to make your experience with Crate N Pack Solutions as smooth and transparent as possible. We understand that choosing the right packaging solutions is crucial for the safety and efficiency of your operations, and we’re here to help every step of the way. Below, you'll find answers to questions about the types of crates, cases, and pallets we offer, as well as the various services we provide, such as onsite packing and custom crating.

If you have any additional questions or need further clarification, our customer service team is always ready to assist. We're committed to delivering top-notch service and ensuring that your packaging needs are met with the highest standards of quality and care. So, let’s dive into the details and get you the information you need.

Common Questions

General Questions

Yes, Crate n Pack Solutions offers onsite packing services and we also offer an in-house packing service at our warehouse in Dandenong South. As you sit and relax, a dedicated project manager will visit your location and assess your packaging needs and provide a tailored solutions to suit your requirements including space + time constraints, loading requirements, and project requirements.

Your dedicated Project Manager will remain as your single point of contact though out the whole onsite packing process.

Requesting a quote is easy. Simply, click here and fill out our online Quote form, providing details about your packaging needs. Alternatively, you can contact us directly at (03) 8759 1696 to speak with one of our representatives who will assist you in getting a quote tailored to your requirements.

Absolutely! Yes, we deliver. With two manufacturing facilities in Melbourne and trucks delivering daily, you can rest assured your order will be delivered on-time, every-time.

Yes, absolutely. We work with a Trusted network of Australian Wide Transport Providers ready to get your goods where they need to be.

Talk to our team about or Export Services

Yes, absolutely. We have a dedicated On site Packing Service for business in Melbourne. We can come to your site and pack the item at your site or you can bring your item to us and we will pack your product at our warehouse in Dandenong.

Contact us for a Free On site Packing Assesment

Yes, our boxes are ISPM-15 Certified and fully compliant with all importing countries regulations. Our export timbers are all Heat Treated.

Yes, absolutely! We offer a free design and assessment service to ensure we offer you a cost effective solution to suit your packaging requirements.

Yes, we can. We can build any type of crate to suit your dimensions. From crates + cases to plywood boxes + pallets, we build all types of timber packaging.

Crates + Cases

A crate is a large, open slatted design of timber packaging with gaps between the timbers, making it great for shipping or storing heavy or bulky items. It’s a cheaper option than a case and offers excellent airflow and ventilation. With a crate, you can see the contents, which can be handy. A case, on the other hand, is fully enclosed design of timber packaging and provides a higher level of privacy and protection from external elements. Cases are often used for oversized, fragile or sensitive items that need extra security during transportation or storage

It depends on what you need the crates for. Plastic crates are generally lighter and easier to handle, but they aren’t as strong as wooden crates. Wooden crates, especially those made of timber, can be custom-designed to hold very heavy loads, sometimes up to 30 tonne. So, if you need a crate that can carry a lot of weight, wooden crates are the better choice.

Yes, many countries require wooden crates exported from Australia, to be heat-treated to minimise the risk of pest infestation. These treated crates must have an approved stamp, often referred to as the 'bug stamp' or ISPM 15 mark, which certifies that the crate complies with international shipping standards. We are an ISPM 15 Certified company with Certification available on request.

Wooden crates and cases can be used and are ideal for any item that needs protection during its tranport or storage. Crates and cases are can be fully customised to suit heavy, oversized, bulky items and delicate goods that need extra protection. They are commonly used for shipping machinery, automotive parts, electronics, and fragile items like glassware and artwork.

Why
choose us

Free Measure Up Service

Export Services

Packing & Crating

On-time Delivery

On Site Services

Cost Effective

Container Packing

Proven Industry Experience - Our Timber Packaging in Action

Contact Us

Can't find the answer to your question, we're here to help. Contact us on (03) 8759 1696 or email us at  sales@cratenpacksolutions.com  we stand ready to assist.

Frequently Asked Questions

A crate is a large, open slatted design of timber packaging with gaps between the timbers, making it great for shipping or storing heavy or bulky items. It’s a cheaper option than a case and offers excellent airflow and ventilation. With a crate, you can see the contents, which can be handy. A case, on the other hand, is fully enclosed design of timber packaging and provides a higher level of privacy and protection from external elements. Cases are often used for oversized, fragile or sensitive items that need extra security during transportation or storage

It depends on what you need the crates for. Plastic crates are generally lighter and easier to handle, but they aren’t as strong as wooden crates. Wooden crates, especially those made of timber, can be custom-designed to hold very heavy loads, sometimes up to 30 tonne. So, if you need a crate that can carry a lot of weight, wooden crates are the better choice.

Yes, many countries require wooden crates exported from Australia, to be heat-treated to minimise the risk of pest infestation. These treated crates must have an approved stamp, often referred to as the 'bug stamp' or ISPM 15 mark, which certifies that the crate complies with international shipping standards. We are an ISPM 15 Certified company with Certification available on request.

Wooden crates and cases can be used and are ideal for any item that needs protection during its tranport or storage. Crates and cases are can be fully customised to suit heavy, oversized, bulky items and delicate goods that need extra protection. They are commonly used for shipping machinery, automotive parts, electronics, and fragile items like glassware and artwork.

Get In Touch
Need a quote for your order? Just fill in your details below and we will be in touch with you.
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Learn More About Our Crates & Cases

To learn more about our crates & cases, touch base today.  Give us a Call (03) 8759 1696 and an experienced packaging consultant will help you get started.

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