Question 1

What is the difference between a case & a crate?

Accepted Answer

A crate is a large, open slatted design of timber packaging with gaps between the timbers, making it great for shipping or storing heavy or bulky items. It’s a cheaper option than a case and offers excellent airflow and ventilation. With a crate, you can see the contents, which can be handy. A case, on the other hand, is fully enclosed design of timber packaging and provides a higher level of privacy and protection from external elements. Cases are often used for oversized, fragile or sensitive items that need extra security during transportation or storage

Question 2

Are plastic crates stronger than wooden crates & cases?

Accepted Answer

It depends on what you need the crates for. Plastic crates are generally lighter and easier to handle, but they aren’t as strong as wooden crates. Wooden crates, especially those made of timber, can be custom-designed to hold very heavy loads, sometimes up to 30 tonne. So, if you need a crate that can carry a lot of weight, wooden crates are the better choice.

Question 3

Do wooden crates + cases need to be treated for international shipping?

Accepted Answer

Yes, many countries require wooden crates exported from Australia, to be heat-treated to minimise the risk of pest infestation. These treated crates must have an approved stamp, often referred to as the 'bug stamp' or ISPM 15 mark, which certifies that the crate complies with international shipping standards. We are an ISPM 15 Certified company with Certification available on request.

Question 4

What types of items are best suited for wooden crates & cases?

Accepted Answer

Wooden crates and cases can be used and are ideal for any item that needs protection during its tranport or storage. Crates and cases are can be fully customised to suit heavy, oversized, bulky items and delicate goods that need extra protection. They are commonly used for shipping machinery, automotive parts, electronics, and fragile items like glassware and artwork.

Question 5

What is export crating and why is it important?

Accepted Answer

Export crating involves specially designed wooden or plywood crates used to protect goods during international shipping. It ensures that products are safeguarded from damage, moisture, and handling stresses while meeting export regulations like ISPM15.

Question 6

Can Crate n Pack Solutions provide onsite packing services using timber bases?

Accepted Answer

Do you provide custom crating solutions for international shipments?
Yes, we offer custom export crates tailored to your specific needs, including custom sizes, types of wood, and additional features such as hinges, foam inserts, and locking mechanisms.

Question 7

How does the crating process work at your warehouse in Dandenong South?

Accepted Answer

**3. What are the ISPM15 regulations for export crating?**
ISPM15 is an international standard for wooden packaging material. It requires that all wood used in crates, pallets, and packaging for export is heat-treated or fumigated to prevent the spread of pests.

Question 8

Are your crates compliant with ISPM15 standards for international shipping?

Accepted Answer

Yes, all of our export crates are ISPM15 compliant, ensuring your shipments meet the required international phytosanitary regulations for wood packaging.

Question 9

What materials do you use for export crates?

Accepted Answer

We use high-quality heat-treated timber and plywood to construct our export crates. These materials offer durability and protection, ensuring your goods remain safe during transportation.

Question 10

Can I request foam inserts or additional protection for my export crate?

Accepted Answer

Absolutely! We can customize your export crates with foam lining, internal bracing, or heavy-duty latches for extra protection, especially for fragile or high-value equipment.

Question 11

What types of products are suitable for export crating?

Accepted Answer

Our export crating services are ideal for a variety of products, including machinery, industrial equipment, electronics, and fragile goods. We customize our crates to accommodate different shapes, sizes, and weights.

Question 12

Do you provide onsite export packing services?

Accepted Answer

Yes, we offer onsite export packing services, where our experienced team can securely pack your goods at your location, ensuring they are ready for safe international shipment.

Question 13

How do you ensure my goods are packed safely for export?

Accepted Answer

Our dedicated on-site packing team follows strict guidelines and uses high-quality materials, including heat-treated timber, moisture-resistant packaging, and custom crating, to protect your goods during international transport.

Question 14

What is the lead time for export crating and packing services?

Accepted Answer

We pride ourselves on our fast lead times. Depending on the size and complexity of your order, we can usually prepare export crates in just a few days, ensuring no long wait times.

Question 15

Can you handle large or heavy machinery for export?

Accepted Answer

Yes, we specialize in crating large, heavy, or awkwardly shaped machinery and equipment. Our crates and cases are custom-built and specifically designed to handle oversized items and provide maximum protection during transport.

Question 16

Do you offer volume discounts for large export crating orders?

Accepted Answer

Yes, we offer volume discounts for large export crating orders. Contact us for more details about our pricing and how we can accommodate your bulk order needs.

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