 
Frequently Asked Questions
General FAQs
Yes, Crate n Pack Solutions offers onsite packing services and we also offer an in-house packing service at our warehouse in Dandenong South. As you sit and relax, a dedicated project manager will visit your location and assess your packaging needs and provide a tailored solutions to suit your requirements including space + time constraints, loading requirements, and project requirements.
Your dedicated Project Manager will remain as your single point of contact though out the whole onsite packing process.
Requesting a quote is easy. Simply, click here and fill out our online Quote form, providing details about your packaging needs. Alternatively, you can contact us directly at (03) 8759 1696 to speak with one of our representatives who will assist you in getting a quote tailored to your requirements.
Absolutely! Yes, we deliver. With two manufacturing facilities in Melbourne and trucks delivering daily, you can rest assured your order will be delivered on-time, every-time.
Yes, absolutely. We work with a Trusted network of Australian Wide Transport Providers ready to get your goods where they need to be.
Talk to our team about or Export Services
Yes, absolutely. We have a dedicated On site Packing Service for business in Melbourne. We can come to your site and pack the item at your site or you can bring your item to us and we will pack your product at our warehouse in Dandenong.
Contact us for a Free On site Packing Assesment
Yes, our boxes are ISPM-15 Certified and fully compliant with all importing countries regulations. Our export timbers are all Heat Treated.
Yes, absolutely! We offer a free design and assessment service to ensure we offer you a cost effective solution to suit your packaging requirements.
Yes, we can. We can build any type of crate to suit your dimensions. From crates + cases to plywood boxes + pallets, we build all types of timber packaging.
Timber Crate & Case FAQs
A crate is a large, open slatted design of timber packaging with gaps between the timbers, making it great for shipping or storing heavy or bulky items. It’s a cheaper option than a case and offers excellent airflow and ventilation. With a crate, you can see the contents, which can be handy. A case, on the other hand, is fully enclosed design of timber packaging and provides a higher level of privacy and protection from external elements. Cases are often used for oversized, fragile or sensitive items that need extra security during transportation or storage
It depends on what you need the crates for. Plastic crates are generally lighter and easier to handle, but they aren’t as strong as wooden crates. Wooden crates, especially those made of timber, can be custom-designed to hold very heavy loads, sometimes up to 30 tonne. So, if you need a crate that can carry a lot of weight, wooden crates are the better choice.
Yes, many countries require wooden crates exported from Australia, to be heat-treated to minimise the risk of pest infestation. These treated crates must have an approved stamp, often referred to as the 'bug stamp' or ISPM 15 mark, which certifies that the crate complies with international shipping standards. We are an ISPM 15 Certified company with Certification available on request.
Wooden crates and cases can be used and are ideal for any item that needs protection during its tranport or storage. Crates and cases are can be fully customised to suit heavy, oversized, bulky items and delicate goods that need extra protection. They are commonly used for shipping machinery, automotive parts, electronics, and fragile items like glassware and artwork.
If you have any additional questions or need further clarification, please give us a call on (03) 8759 1696 and a friendly staff member will be able to answer any questions you may have.
Timber Crate & Case FAQs
Machine and container packing involves securely packaging heavy machinery and equipment for transport in containers. Crate n Pack's service ensures that your valuable machinery is packed efficiently and safely for transportation, minimising the risk of damage and ensuring smooth transit.
We can pack a wide range of machinery and equipment, including industrial machines, manufacturing equipment, electronics, automotive parts, and more. Our expertise covers various industries, ensuring that your machinery is packed with precision and care.
Determining the right timber base for your cargo depends on various factors such as the size, weight, and nature of your goods. Our team of experts can assess your requirements and recommend the most suitable packaging solution for your needs.
Yes, we have the expertise to pack oversized, heavy, and irregularly shaped machinery. Our team will assess your equipment and develop a custom packing solution to ensure it fits securely within the container and is protected during transit.
Absolutely, our packing service is suitable for both domestic and international shipping. We ensure that your machinery is packed according to international standards, meeting all regulations for safe transport across borders.
Yes, we offer comprehensive on-site packing services to ensure maximum convenience for our clients. Our experienced team is equipped to come directly to your location, whether it's a factory, warehouse, or construction site, to pack machinery and equipment efficiently and securely.
Benefits of Crate n Pack's On-Site Packing Services:
1. Minimised Downtime: We understand that downtime can be costly for your business. Our on-site packing services help minimise downtime by packing your machinery at your location, eliminating the need for transportation to another facility.
2. Tailored Solutions: Our team assesses your machinery and its surroundings to develop a custom packing solution that meets your specific requirements. This tailored approach ensures that your machinery is packed safely and efficiently.
3. Expertise and Efficiency: With years of experience in packing machinery, our team works quickly and efficiently to pack your equipment with the utmost care. We handle each piece of machinery with precision to ensure it is protected during transport.
4. Reduced Risk: On-site packing reduces the risk of damage to your machinery during transportation. By packing your equipment at its current location, we minimize the need for additional handling, lowering the risk of accidents or mishaps.
5. Cost-Effectiveness: Our on-site packing services offer a cost-effective solution compared to transporting machinery to a packing facility. You save on transportation costs and labor, making the entire packing process more budget-friendly.
6. Convenience: We take care of everything from start to finish, providing all necessary packing materials and equipment. You can focus on your core operations while we handle the packing process seamlessly.
How It Works:
1. Initial Assessment: Our team visits your location to assess the machinery and discuss your packing requirements.
2. Custom Packing Plan: Based on our assessment, we develop a customized packing plan tailored to your machinery and site conditions.
3. Packing Process: We bring all necessary packing materials and equipment to your location and begin the packing process with precision and efficiency.
4. Quality Assurance: Throughout the packing process, we ensure that each piece of machinery is securely packed and protected according to our high standards.
5. Documentation and Tracking: We provide detailed documentation of the packing process and offer tracking options for your shipment, so you can monitor its progress during transit.
With Crate n Pack's on-site packing services, you can rest assured that your machinery will be packed professionally, efficiently, and with minimal disruption to your operations. Contact us today to schedule on-site packing for your machinery.
Pallet FAQs
What materials are Crate n Pack pallets export made from?
Our export pallets are crafted from high-quality, sustainably sourced renewable Radiata Pine and then heat treated to ensure export compliance. This ensures not only durability and strength but also an eco-friendly approach that benefits the environment.
Do you offer custom-sized export pallets?
Of course! We understand that every business has unique requirements. At Crate n Pack Solutions, we offer tailored export pallet solutions, allowing for specific sizes, weights, and design preferences to cater to your individual needs.
How do your pallets ensure the safety of goods during transit?
Our pallets are designed with utmost precision and robust construction. This ensures that goods remain secure and intact, regardless of the journey's length or conditions. The quality of materials and design intricacies work together to minimise potential damage during transit.
Are Crate n Pack pallets eco-friendly?
Yes, they are! Our commitment to the environment is unwavering. By using sustainably sourced Timbers from renewable sources, we not only reduce deforestation but also promote responsible forestry practices. This approach ensures that our pallets are not just durable but also have a reduced carbon footprint.
Can I use these pallets for both storage and transportation?
Certainly! Our pallets are versatile and designed to cater to a range of needs. Whether you're looking to efficiently stack goods in a warehouse or transport them safely across distances, our pallets are up to the task, ensuring optimal performance in both scenarios.
Timber Crate FAQs
Timber crates are wooden containers used for packaging and transporting goods. They are commonly used in various industries to safely transport items such as machinery, equipment, and fragile goods.
Timber crates offer several advantages, including durability, strength, and environmental sustainability. They are also customisable and can be designed to fit specific packaging needs.
Yes, timber crates are suitable for international shipping. They are made from sturdy timber and comply with international shipping regulations, ensuring the safe transport of goods overseas.
Timber crates are available in a variety of sizes and types to suit different packaging needs. They can be customised to fit specific dimensions and can vary in design based on the type of goods being transported.
Yes, timber crates used for export must comply with International Standards. This requires the timber to be heat-treated or fumigated to prevent the spread of pests.
To order timber crates in Melbourne, you can contact Crate n Pack Solutions directly. They offer a range of timber packaging products and can provide custom solutions to meet your specific needs.
Yes, timber crates can be reused or recycled. They are a sustainable packaging option, as timber is a renewable resource. Crates that are no longer needed can be recycled or repurposed.
Timber shipping crates offer several advantages, including durability, strength, and ease of handling. They are also cost-effective and can be customised to fit specific shipping requirements.
Yes, timber crates are considered more environmentally friendly than other packaging materials, such as plastic or metal. Timber is a renewable resource, and timber crates can be reused or recycled, reducing waste.
Yes, timber crates can be customised to fit specific shipping requirements. They can be designed to fit specific dimensions, weight limits, and handling requirements, ensuring the safe transport of goods.
Packaging Solution FAQs
What materials are used in the construction of Packing Crates by Crate n Pack Solutions??
Ourpacking crates are primarily crafted from high-quality timber, ensuring durability and robust protection for your items during transit.
Can I get a custom-designed crate or case for my specific shipping needs?
Absolutely! We specialise in creating bespoke solutions tailored to your unique requirements. Just provide us with the details, and our team will craft a crate or case to match.
How do your timber packaging solutions cater to fragile items?
Our timber packaging is designed with precision to safeguard fragile goods. We offer specialised glass packing crates and other solutions that provide added protection against shocks and impacts.
Are your packing crates eco-friendly?
Yes, we prioritise sustainability. Our timber is sourced responsibly, and our manufacturing processes are designed to minimise environmental impact.
How long does it take to receive a custom order from Crate n Pack Solutions?
The lead time for custom orders varies based on complexity and volume. However, we always strive to deliver in the shortest possible time without compromising on quality.